TripAdvisor traveler rating: 4 of 5 stars

We chose this hotel because the beach front location. Its on a public beach but the beach was not crowded at all during our stay, even on the weekends. The staff was amazing, from the housekeeping we...

   

The location of the Excelsior alone is worth the price. The room was fine. If you plan on spending a lot of time in your hotel, maybe you shouldn't go to an amazing city like San Juan. The hotel was not immaculate, but the service was good and the location and price are superb. If you have ever been in a metropolitan city, you will not find this neighborhood to be objectionable in the least bit. I suggest renting a car at the airport and taking advantage of the friendly and knowledgeable front desk staff for planning your outings. The room could have used some updating and a balcony, but I am sure they will be working on that with the contruction (and raising the price). I couildn't care less about the hotel pool when I am on an island, but it did look somewhat small. All in all, I am very pleased with my decision to stay at the Excelsior and will go again in the future.